How can I find interesting designs?
There are many ways to find cool designs:
- The NO FIRM Newsletter: Every so often we send an e-mail with the latest news, new designs and the most active designers.
- Your friends: Connect your Facebook account to NO FIRM to follow your friends’ activity and see the designs they are buying.
- Recommendations: On every product page you will find other designs specially recommended by the designer. Your friends can also recommend their favourite designs so you can get one for yourself before time runs out.
- Creator of the Week: Every week we feature a designer who’s been killing it recently. You can go to their profile page and check out their designs.
-Not finding what you’re looking for? Maybe it’s time to create a Want and let your voice be heard in fashion.
What is the difference between Pre-Order and Shop Now?
Pre-Order and Shop Now are two different phases that a design can pass through. Here are the differences:
Pre-Order means that a design has not yet sold the minimum number of units necessary for production, so it is not guaranteed. People can pre-order without being charged for the payment.
Shop Now means that a design has reached its minimum and production is guaranteed. People can buy it straight away and the price goes down proportionally until the maximum number of units is sold or the deadline expires.
What does it mean when a design reaches its minimum?
This means that it will go into production. It means that the minimum number of units was sold to be able to produce the design and a new edition will be launched.
What does it mean when a design reaches its maximum?
This means that all the units available in that edition have been sold and that the final price is as low as possible. The final amount will be charged to all the customers and the design will automatically be put into production.
Still want more? Or didn’t have time to buy? Don’t worry, a new edition of the design will be launched right away.
What happens when the deadline expires?
When the deadline expires it is no longer possible to pre-order or buy the design.
If the minimum was not reached, the design goes dormant on the platform with the option for customers to demand it back.
If the minimum was reached, the design is automatically put into production.
What does the Remind Me button do?
The Remind Me button lets you follow the designs you’re interested in that you’re not yet ready to buy. You’ll be notified by e-mail at decisive moments, like when the design reaches its minimum, 48 hours before the deadline expires, or when the units are about to sell out. Once you pre-order a product you will no longer receive these reminders.
What payment methods can I use?
You can use any debit or credit card.
What is 1-Click Ordering?
After your first order you will no longer have to enter your information when making purchases. You’ll just look over the order and confirm, all in one click. You can edit or update your information in your profile at any time.
When am I charged?
You are only charged when a design goes into production. And you’ll be charged the final (in other words, lowest) price for the product.
What currency will I be charged in?
Why do I see an error message when I try to pre-order a design?
There is probably an issue with your payment method. Please check that the information you entered is correct, or try a different payment method.
Will I be notified if a design I pre-ordered reaches its minimum?
Of course! The product you ordered is going to be produced! It’s great news and we’ll let you know by e-mail when it happens.
Will I be notified when a design I pre-ordered goes into production?
Yes. We will send you a receipt for your purchase and an estimated production time.
Can I pre-order a design more than once?
Absolutely. You can add more units when you confirm the purchase. Or you can buy a product one day and decide to buy more units later.
Can I pre-order designs from anywhere in the world?
Yes. The NO FIRM network spans the world and fosters many wonderful relationships. Imagine buying a design created by someone on the other side of the planet! It’s simply amazing.
What is a dormant design?
When a product is published on NO FIRM and the deadline expires without having sold the minimum number of units, the product goes dormant. This means that it remains on the platform, but is inactive. People can find it, see the product page, and demand it. If it gets enough demands, the product will be activated and go back into Pre-Order status.
How can I demand a dormant design?
Where before you saw the Pre-Order or Shop Now button on the product page, now there is a Demand button that you can use to demand the design. You will also see the number of people who have demanded it so far and how many more are needed for the design to be activated.